We take your privacy very seriously, and so should you. So, have a look around to see what we’re doing with your personal information and how we’re protecting your privacy, including, among other topics:
- Information about your rights, the choices available to you, and our obligations
- Transparency about how we collect and use your personal data, including when and how it is shared
- Information on how we protect your personal data
- Information on how we will facilitate your rights and respond to your questions
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how seedata.io uses your data; for example we will explain things such as our hosting and payment partners, and how we use data across Seedata.io to build a better service for you.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
Here’s a few summary points, but please do consult the wider details below for more detail:
- Our products and services are aimed at those aged 16 and over.
- It’s likely that we’ll need to update this page from time to time. We’ll notify you of any significant changes via email, but you’re welcome to come back and check it whenever you wish.
- When you are using our websites, Seedata.io Ltd is the data controller.
- Seedata.io Ltd is a UK based company and therefore, when visiting our website, personal data that we may collect through cookies or online forms will leave the EU for the UK.
Seedata.io is cybersecurity service provider, based in London UK. We are one legal entity, incorporated in the UK as Seedata.IO Ltd with company number 13151561 and a registered business address of Suite 1, 5th Floor, City Reach, 5 Greenwich View Place, London, United Kingdom, E14 9NN.
For simplicity, through the rest of this notice, ‘we’ and ‘us’ means seedata.io.
WHY WE COLLECT DATA
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
- Consent – In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
- Contractual obligations – In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order our services, we will require a telephone number for emergency alerts.
- Legal compliance – If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting us to law enforcement.
- Legitimate interest – In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers. We will also send you direct marketing emails when you shop with us and do not choose to opt out – this is often called a ‘soft opt in’. We also combine the usage history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.
We use personal data to enrich the experience we give our customers. We want to ensure your use of our service is as efficient as possible, plus we want to enhance our service in response to your needs and feedback.
One way to achieve that is to get the richest picture we can of who you are and what want from us. We then use this to offer you promotions, products and services that are most likely to interest you. Data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below. Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
WHEN WE COLLECT DATA
We collect your personal data during the following interactions:
- When you create an account with us.
- When you visit any of our websites, and use your account to buy our products and services
- When you engage with us on social media.
- When you contact us by any means with queries, complaints etc.
- When you book any kind of appointment with us or book to attend an event, for example a webinar.
- When you choose to complete any surveys we send you.
- When you comment on or review our products and services.
- When you’ve given a third party permission to share with us the information they hold about you.
WHAT DATA WE COLLECT
Through the interactions described above, we will collect the following types of data:
- If you have a web account with us: your name, billing/delivery address, orders and receipts, email and telephone number. For your security, we’ll also keep an encrypted record of your login password.
- Details of your interactions with us on our platform and our support channels. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, web pages you visit and how and when you contact us.
- Details of your visits to our websites or apps, and which site you came to ours from.
- Payment card information.
- Your comments and product reviews.
- Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Full details are available within our Security page, but as a summary;
- We secure access to all transactional areas of our websites and apps using ‘https’ technology.
- Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenized to ensure it is protected.
- We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
When the data is no longer actively in use, we will retain it for 1 year, in case you reactivate it.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
The technical aspects of our service are provided from an EU location, but we are a UK based company and so we will transfer your data to the UK, which is outside of the EU.
We may also need to share your personal data with third parties and suppliers outside the European Economic Area (EEA). For example, this might be required in order to fulfil your order, process your payment details or provide support services. If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed in the UK. For example, our contracts with third parties stipulate the standards they must follow at all times.
Any transfer of your personal data will follow applicable laws and we will treat the information under these same guiding principles.
Within our service, there are a few instances where we must share your personal data with trusted 3rd parties. We apply the following policy to any such sharing arrangement, to ensure they keep your data safe and protect your privacy:
- We provide only the information they need to perform their specific services.
- They may only use your data for the exact purposes we specify in our contract with them.
- We work closely with them to ensure that your privacy is respected and protected at all times.
- If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Instances where this will be applicable are as follows:
- Payment services – We use 3rd parties who specialise in take payments, and as such they will receive your payment data
- IT support agencies – We use external support for some elements of our systems, meaning they will have some restricted access to your data
- Direct marketing companies who help us manage our electronic communications with you.
- Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See Cookies for more details.
- Data insight companies to ensure your details are up to date and accurate.
In very specific circumstances, we may share your data with third parties for their own purposes. For example:
- For fraud management, we may share information about fraudulent or potentially fraudulent activity in our systems. This may include sharing data about individuals with law enforcement bodies. We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
- We may, in the future, expand, reduce or sell parts of the whole of our business and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party.
You have the right to request:
- Access to the personal data we hold about you, free of charge in most cases.
- The correction of your personal data when incorrect, out of date or incomplete.
- The deletion of the data we hold about you, in specific circumstances; for example, when you withdraw consent or object, and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
- A computer file in a common format (CSV or similar) containing the personal data that you have previously provided to us, and the right to have your information transferred to another entity where this is technically possible.
- Restriction of the use of your personal data, in specific circumstances, generally while we are deciding on an objection you have made.
- That we stop processing your personal data, in specific circumstances; for example, when you have withdrawn consent, or object for reasons related to your individual circumstances.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
- Review of any decision made based solely on automatic processing of your data (so where no human has yet reviewed the outcome and criteria for the decision).
You can contact us to request to exercise these rights at any time using the chat feature on our website or by emailing us directly on firstname.lastname@example.org. If we choose not to action your request, we will explain the reasons for our refusal.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data, such as administration of an extended warranty.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
There are several ways you can stop direct marketing communications from us:
- Click the ‘unsubscribe’ link in any email marketing communication that we send you. We will then stop any further emails from that particular division.
- If you have an account, login into your account, visit the ‘My Account’ area and change your preferences.
- Submit a support request in the chat on our website or email us directly on email@example.com and request that we stop sending you direct marketing content.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk (opens in a new window; please note we can’t be responsible for the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.